Troubleshooting: TDO uploads fail when your PC enters sleep mode

Uploads will be interrupted and fail if your PC goes into sleep mode while studies are actively uploading. To prevent your PC from going into sleep mode:

  1. On your computer, open the Start menu, type Change when the computer sleeps, and then press Enter
  2. Under On battery and under Plugged in, select Never next to Put the computer to sleep
  3. Click Save changes

If you are using a laptop and you want uploads to continue when you close your laptop lid:

  1. On your computer, open the Start menu, type Change when the computer sleeps, and then press Enter
  2. Under On battery and under Plugged in, next to When I close the lid, choose Do nothing
  3. Click Save changes
Print Article

Was this article helpful?

Related Articles

Leave A Comment?