Support Case Process

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If you encounter issues when using Miovision products, Miovision Customer Support is ready to help:

We are also available to answer general questions that you may have about our products and services. To help ensure that you receive a prompt response and a quick resolution, your inquiries are handled using a “case” system.

Details

Case Numbers

When a case is opened, you receive an automated email with a case number. This number is used to track all the information related to your case so that we can effectively help you, even if a specific representative becomes unavailable.

Follow Ups

When you respond to emails sent from the case (whether they’re automated or from the representative), the emails are collected, so that all the case history is consolidated and easily accessible.  

Cases Closed

After a resolution has been provided, the case is closed and then you receive another automated email. If you think that the case was closed prematurely, simply reply to the email and we’ll continue to help you.

The “case closed” email also includes a link to a short survey, where you can provide feedback on the service you received.

New Incidents

A case number is used to track a specific incident, problem, or question. If you have a new question after another case is resolved and closed, open a new case or call us at 1-855-360-7752. By opening a new case, you receive the quickest response as the first available representative answers you.

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